Everything we know, in the open.
The playbooks we use on real rollouts, the answers our support team gives most often, and the legal detail written to be read rather than survived.
Playbooks from live deployments.
The questions support answers most.
Every topic below is covered in onboarding, and your account manager is on hand for the rest.
Getting started
Number forwarding, greeting, escalation rules.
Integrations
CRM, calendar, telephony and payment connections.
Knowledge base
Loading services, pricing and policies; keeping them current.
Reporting
Answer rate, intent mix, conversion and recovered revenue.
Escalation
When the AI hands over, and to whom.
Billing
Plans, call bundles and itemised carrier costs.
Questions, answered.
If something is not covered here, ask us directly. We would rather have the conversation than have you guess.
Most businesses are answering live calls within two to three weeks. Week one is discovery and build, week two is training on your services and pricing, and week three is launch with us monitoring every conversation. Nothing goes live until you have listened to it handling your calls.
Policies, in plain English.
Summaries below. Full documents are provided with every contract and available on request.
- Privacy policy
- We process personal data to answer enquiries and deliver the service you have contracted. It is never sold and is deleted on request. Transcripts belong to you and are exportable at any time. The full policy, including every sub-processor and where data is transferred, is at atwoodsystems.co.uk/privacy.
- Terms of service
- Month-to-month agreements with thirty days' notice to cancel. Telephony and SMS carrier costs are passed through at cost and itemised. Uptime commitments are stated per plan.
- GDPR
- Where we run a service for your business, you are the controller of your customers' data and we act only on your instructions. Access and erasure requests are actioned within thirty days. Every sub-processor is listed in the privacy policy, not disclosed on request.
- Security
- Encryption in transit and at rest, least-privilege access, audited administrative actions, and no training of shared models on your customer conversations.
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